Retraining your workforce in the AI ​​era

According to the World Economic Forum, as the adoption of AI and other technologies continues to expand, it will transform the way we work, potentially destroying 83 million jobs and creating 69 million new roles globally by 2025. I will do it. Like other groundbreaking technologies before it, the evolution of AI will create opportunities for new industries, new jobs, and new approaches to existing industries. To prepare employees and businesses, organizations must ensure their employees have the skills for tomorrow without disrupting their business today.

the way forward

Employers face two important HR challenges simultaneously. It’s about attracting and retaining the right talent and addressing the widening skills gap. Hiring people with the right skills for today’s jobs, and as generative AI and automation applies to more and more areas of the workplace, ensuring that they, as well as existing employees, develop the critical future skills they need can feel like a race against time. there is. .

Management is well aware of the challenges ahead. A recent IBM Institute for Business Value study found that four out of four executives surveyed believe that generative AI will transform employee roles and skills. This will impact employees at all levels. As trading activities become automated, entry-level employees will feel these changes earlier, but executives and senior management are no exception. Therefore, HR leaders must actively help employees update existing skills, adapt to changing work, and cultivate new skills by:

• Empower every employee with the right AI insights, knowledge, and tools they need to support their jobs and be transparent about the value AI and automation can bring.
• Redesign your training and talent development programs to make learning more relevant, personalized, and embedded into how work gets done.
• Build the right mix of technical and soft skills to support higher-level jobs and help close the skills gap.

Learn how CHROs are embracing generative AI in their organizations.

Find the right tool

HR leaders must identify and provide the skills and tools employees need to do their jobs and outline how to use AI tools. HR must therefore be at the heart of how organizations redesign their processes, as well as reskill and upskill their employees and develop a new AI-enabled culture.

How Generative AI Powers Training

To further complicate the challenges organizations face with traditional training methods, they may not be up to the task at hand. This creates a tremendous opportunity for HR to rethink the training methodologies and approaches used to suit today’s rapidly changing environment.

Ironically, the very thing that is disrupting the workplace and increasing the need for retraining can be the very thing that helps employees develop the skills they need for higher-value jobs. The future of reskilling, training and talent development is using AI to deliver less prescriptive courses to employees that take into account their experience, role and existing skills, creating truly personalized, relevant and unique experiences with greater learning along the flow of work. Provides learning paths. work. It can also help simplify your ability to get the answers you need so you can learn while solving real-world problems.

Generative AI can also help HR leaders crack the code of personalized learning at scale that is not possible with traditional tools. AI can use greater data insights to deliver customized development programs. Employees will no longer need to undergo generic ‘one-size-fits-all’ training, but will have access to a tailored program where each module is tailored to their individual needs.

What skills will be important in this new world?

To truly harness the power of AI, you need more than just the right tools. You need to understand the skills you have within your organization, identify and prioritize the skills needed for the future, and create opportunities for your employees to develop them. Proficiency in data and digital literacy is critical for employees to understand when interacting with AI tools. It is important to understand that generative AI is not a source of truth, but rather uses data to provide potential answers and solutions that employees must apply to their existing experience, knowledge, and critical thinking skills to make the best decisions.

AI insights and technical skills will continue to be important, but the soft skills of human employees will play a critical role in creating business value and successfully integrating AI into the workplace. Creativity and collaboration will become increasingly valuable skills as people navigate change. As AI and automation tools take on routine tasks, people will have to rely on their creativity to collaborate with both human and AI colleagues. At the same time, the emergence of new technologies, processes and systems will result in new rules being written and rewritten within organizations. Therefore, employees who can remain adaptable and flexible to changing dynamics will be successful.

Preparing your workforce for the new era of AI requires truly investing in your employees and their development. Therefore, HR leaders must understand their employees’ needs, experiences, and goals to create programs that help them grow. This starts with assessing and prioritizing employees’ technical and non-technical skills and providing resources for them to reskill, practice, and improve.

The future created by AI

The next major workforce and technology transformation is fast approaching, and organizations must proactively prepare their businesses and employees for the future of work. Equipped with the right strategies, tools, and new ways of working using AI and automation, HR professionals have the ability to lead their organizations into the future and prepare for whatever may come.

Watch our webinar on how to modernize your workforce with genAI technology. Learn how IBM helps clients on their talent transformation journey.