Bitcoin loss due to casino transfer

The casino has never told us not to use Cash App as long as we have Bitcoin available to withdraw. As of August 2023, the $100.00 prize is still missing. I have repeatedly asked them for help and they sent it back months ago but when I went to the transaction it showed the money had been canceled. Once brought to your attention, you will now only be able to view past transactions for up to 7 days. All transactions have been requested. The same answer goes to trading online. help.