Drive Business Value: Maximize Return on SAP Investment

In the dynamic realm of modern business and technology, organizations are investing in SAP to stay ahead of the competition and improve business performance and user experience. Central to this effort is driving continuous value creation throughout the journey. Based on our many years of experience working with customers across a wide range of SAP engagements, we identify three areas where collaborative value creation and future roadmapping are seamlessly intertwined.

1. Ensuring value throughout the engagement journey:

Value Assurance is the cornerstone of every SAP engagement, ensuring alignment with strategic imperatives, adherence to predefined objectives, and delivery of expected results. To achieve this, a careful understanding of our customers’ needs, goals and challenges is essential. It’s important to structure your engagement journey with regular assessments, clear milestones, and ongoing feedback to keep your transformation on track.

Using a structured methodology like the IBM® SAP Value Continuum greatly strengthens this confidence. This comprehensive framework includes key elements of collaboration, co-execution, and co-creation to promote collaborative ideation, articulation of results, and execution capabilities. This fosters a symbiotic journey towards value realization.

2. Drive micro-transformation through process mining.

Micro-innovations, characterized by gradual yet impactful changes, act as catalysts for paradigm shifts in business outcomes. Process mining methodologies reveal potential opportunities to improve operational efficiency, helping clients achieve rapid success and build momentum for large-scale transformation.

Process mining is a powerful service offering that helps organizations identify inefficiencies in their business processes and find areas for improvement. Whether you’re streamlining the order-to-cash process, optimizing supply chain logistics, or enhancing customer experience touchpoints, process mining drives real improvements, including lower costs, improved productivity, and improved customer satisfaction.

Process mining helps you at every stage of the SAP lifecycle and enables you to make the right decisions at the right time. Some of the key use cases are:

• Process Analytics: Mine critical processes for process behavior, deviations, and KPIs. Set performance standards.
• Process visualization: Transform or develop results into models to collaborate and enhance. Establish current processes.
• Compare and Strengthen: Compare to industry best practices. Adapt to your unique process. Adopt standards and define your own critical processes.
• Simulation and Measurement: Create a built-in business case for value realization, including cost, time, resource, and bottleneck impacts.
• Identify opportunities: Analyze process performance, blockers, root causes, and recommendations. Get improvements and business cases.

3. Incorporating the latest technological trends:

In an age where mere stability is not enough, constant innovation is leading the way. Continuous evaluation of evolving business requirements along with technology and product capabilities defines the path to market differentiation. Embracing the right mix of new technology trends such as generative AI (gen AI), RPA, and new SAP products and features (e.g. BTP, Joule, SAP Build) resonates at all stages of the SAP lifecycle. As you work to achieve this balance, focus on the following:

• A strong foundation: Use an advisory framework like IBM® Rapid Discovery to build a fact base to move confidently through SAP S/4HANA-enabled transformation decisions and the SAP technology roadmap.
• conversion: Collaborate on your transformation journey by taking your ERP to the cloud with RISE with SAP and IBM ManagePlus products.
• Next-generation managed services: Operate silently with Gen AI-enabled digital operations and modernized ways of working.
• Sustainable and continuous innovation: Achieve continuous micro-transformation with intelligent process mining, SAP Clean Core capabilities, and unparalleled automation.

A holistic approach to value creation in SAP engagements is essential to achieving the business outcomes our customers want. By focusing on ensuring value throughout the engagement journey, driving micro-innovations through process mining, incorporating the latest technology trends such as AI generation, and achieving high business outcomes, organizations embark on a transformational journey to achieve their strategic goals. do.

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IBM Consulting, SAP Management