Important Tips to Protect Your Hardware Wallet Purchase | By SatoshiLabs | August 2024

Approved sellers only

To ensure the safety of your digital assets, always buy from authorized sellers. Buying from unauthorized third parties increases the risk of receiving a jailbroken device. Beware of illegal sellers and phishing sites that impersonate official channels.

Occasionally, small numbers of counterfeit devices make their way onto the market. Recently, counterfeit Trezor hardware wallets, particularly older models such as the Trezor Model One and Trezor Model T, have been found in Russia and also in the UAE.

Once again we want to repeat it. Do not buy hardware wallets from unverified sources. The risk is not justified. Official online store Treasure store It is the safest way to buy a Trezor device and ships to most parts of the world. There is also an online store. Amazon StoreAlternatively, you can use one of the following services: Authorized reseller of Trezor devicesIt is listed on our website.

Signs of autopsy

Upon receipt of your device, carefully inspect it for signs of tampering.

Package
Deformed or damaged packaging is cause for concern.

Below are some images to help you distinguish between the original packaging of a Trezor device and a counterfeit one.

Original

FALSE

Original

FALSE

Original

FALSE

Original

FALSE

While it is possible for packaging to be damaged during shipping without causing damage to the device, such damage is a clear reason to pay close attention to other security features, such as firmware signatures or irregularities in the device’s plastic case, which may indicate tampering.

The first device, the Trezor Model One cryptocurrency hardware wallet, has been on the market for some time. See how packaging has changed over the years..

No magnet

Check if the device is crooked, this could be a counterfeit. This is what a fake Trezor device looks like, with the original Trezor device attached to the box with magnets.

Original

FALSE

Tamper-evident label

All Trezor device models use a holographic sticker to verify authenticity, and the Model One wallet box is sealed, meaning you have to open the box to access the device. This can help identify if the package or device has been used since it left the factory.

Device Status

Inspect the device for any suspicious signs or abnormalities. A properly sealed device should not show any signs of tampering.

Here’s how to glue the cone-shaped body parts:

SLIP39 protection features

When selecting the SLIP39 security standard for your new hardware wallet, if you see 65 words instead of the expected 20, this is definitely an indication of a hacked or counterfeit device.

This is clearly explained below.

For more information about the SLIP39 security standard,

Check firmware version

Checking the firmware version is a new operation introduced to provide additional protection against counterfeit Trezor devices. This operation acts as an additional device “authentication check” to detect advanced counterfeit devices in circulation.

Here’s more information about this from our knowledge base:

If you purchase your device from an official source, you are unlikely to run into any problems. If you notice any signs of tampering after receiving your order or if you purchased your device from an unauthorized reseller, please contact Trezor Support or start a discussion on the Trezor forum and we will tell you how to check if your device has been tampered with.

To summarize the above, keep security in mind when purchasing a hardware wallet. Always use the official Trezor channel, check the device upon receipt, and ask for support if necessary.