JPMorgan Chase Refuses to Reimburse Customers After $7,900 Taken From Bank Accounts in Brutal Three-Day Hack: Report

JPMorgan Chase reportedly refused to reimburse a customer who said she had alerted her bank to suspicious activity, and saw fraudsters drain her account for three days.
Houston resident Cindy Little recently received a text message from Chase saying an “unknown” person had been added as a Zelle recipient, NBC affiliate news station KPRC reported.

Little said he immediately contacted his bank and discovered that $1,000 had already been stolen from his account. Chase “admitted fraud” and repaid the money.
But a month later, Little received a new text message approving the transaction from someone he didn’t know.
Little said he immediately contacted Chase to report the fraud and pleaded with the bank to freeze his account to no avail.
“Over the next three days, the scammers continued to hack Cindy’s Zelle account, stealing a total of $7,900.
What’s even more shocking is that these transactions occurred after Cindy had already reported the fraud.”
Little filed a police report and contacted the FBI and FTC, but Chase said he “orchestrated the fraud himself.”
Chase has not issued a statement in response to KPRC’s report, but media pressure may require a fresh look at what happened.
“In her quest for justice, Cindy caught the attention of KPRC 2’s Bill Spencer.
With his help, Cindy’s case was brought to the attention of Chase officials for further investigation.”
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