Maximize business outcomes on IBM Cloud with Concierge Platinum Services
In a rapidly evolving digital environment, businesses are increasingly migrating to cloud services to improve operations, increase productivity, and drive innovation. However, the process of transitioning clients to the cloud is often complex and time-intensive. To address this challenge head-on, IBM® provides clients with access to a Platinum team of expert concierges with the highest level of skills and expertise to accelerate the cloud onboarding process and support a smooth transition to day 2 operations. provide.
What should we do?
| Provide expertise and knowledge Address onboarding risks with deep delivery excellence Experienced and skilled architects, developers and program managers with cross-platform expertise in production environments | Efficient onboarding Mitigate risk by automating the process of resolving outages. Apply a Site Reliability Engineering (SRE) approach designed to analyze and improve performance, high availability, and improved scalability. | Executive Sponsorship Works in conjunction with the CIO Office, Offering Management, Development, Technology Sales and Support to address evolving portfolio needs. |
| Increased security Identify and remediate potential security vulnerabilities to ensure a strong security posture. Leverage standard, deployable architectures and best practices. | Program Management Collaborate with IBM Cloud offering management and product development to resolve customer onboarding issues and deliver customer insights tailored to your cloud environment | Transition to day 2 operation Adopt operational best practices designed to improve customer engagement and build trust, address downtime issues, improve user experience, and maintain business continuity |
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IBM’s dedicated Concierge Platinum team not only plays a critical role in the onboarding phase, but is also critical to an efficient transition to Day Two Operations. Clients benefit from a dedicated team of cloud deployment leaders, solution architects, and technical cloud experts who guide them through building a powerful framework on the IBM Cloud. The journey begins with understanding the customer’s current infrastructure, applications, and data to determine the feasibility and requirements for migrating to the cloud. After the migration is complete, testing and validation steps should be reviewed to ensure that the workload meets the client’s required standards and performance metrics.
By extending Concierge Platinum support beyond onboarding, companies will receive Platinum-level support to effectively manage day 2 operations in the cloud. This includes monitoring performance, overseeing security, validating health checks, implementing updates and patches, and scaling resources as needed to meet changing requirements. By taking these steps in a customer’s journey to onboard complex workloads to the cloud, companies can experience a successful and efficient migration process designed to maximize the benefits of cloud technology and address the disruptions and risks.
In summary, accelerating your customers’ cloud onboarding requires IBM’s dedicated Concierge Platinum team of experienced experts and a strategic approach that leverages the value proposition of cloud services. By implementing robust day 2 operational support, monitoring mechanisms and optimization strategies, IBM clients can fully utilize cloud services beyond the initial onboarding phase. This allows customers to accelerate time to value and transition to Day Two services for a seamless experience.
Learn more about IBM Concierge Platinum
To learn more about the IBM Concierge Platinum program, contact Bill Singleton. (Vice President, Cloud Deployment and Onboarding), Paula Duggan (Client Partnerships Executive, IBM Cloud Concierge Platinum Program), and Bryan Daniel (Cloud Solutions Architect, IBM Cloud Concierge Platinum Program).
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